Accreditations & Awards
Accreditation by Commission on Accreditation of Rehabilitation Facilities Continuing Care Accreditation Commission CARF/CCAC. This accreditation is widely regarded as the mark of quality for aging services. To be accredited, the organization must demonstrate ongoing innovation and continued conformance to standards. This means
Arbors is committed to continuous quality improvement in their governance and administrative structures, fiscal practices, and the care and services they provide to older adults.
Accreditation by Commission on Accreditation of Rehabilitation Facilities Continuing Care Accreditation Commission CARF/CCAC.
By meeting the rigorous and demanding standards, the Arbors and Manchester Manor is the first for-profit continuing care retirement community in the United States to receive this distinction.
Manchester Manor assures you of excellence in all aspects of continuing care, providing the highest quality in health care services
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AHCA/NCAL Quality Awards
The American Health Care Association/National Center for Assisted Living (AHCA/NCAL) National Quality Awards – Gold Excellence in Quality Award -2010, Silver Achievement in Quality Award (formerly Step II) – 2008, Bronze Commitment to Quality Award (formerly Step I) – 2007.
Manchester Manor was the only 2010 recipient of the Gold Excellence in Quality Award in the nation.
Since the inception of the Gold Quality Award program in 1998, Manchester Manor is the first in Connecticut and the tenth facility in the nation to receive this honor.
The program was created by AHCA/NCAL (www.ahcancal.org) to provide a pathway for providers of long term care services to journey towards performance excellence. The program is based on the core values and criteria of the Malcolm Baldridge National Quality Award Program. 
The Quality Award Program has three progressive step levels. Applications are judged by trained examiners who provide feedback on opportunities for improvement to support continuous learning. Facilities must achieve an award at each level to progress to the next level.
- Bronze applicants begin their quality journey by developing an organizational profile including vision and mission statements, an awareness of their environment and customers’ expectations, and a demonstration of their ability to improve a process.
- Silver applicants demonstrate a level of achievement in their quality journey through good performance outcomes that have evolved from how they embrace the core values and concepts of visionary leadership, focus on the future, resident-focused excellence, management by innovation, and focus on results and creating value.
- Gold applicants must show superior performance over time that is based on their systematic approaches to leadership, strategic planning, focus on customers, measurement, analysis and knowledge management, workforce focus, process management and results. Gold applicants address the complete Baldridge Criteria for Performance Excellence in Health Care.
Additionally, Manchester Manor is a member of the American Health Care Association’s Advancing Excellence Campaign. This is a voluntary effort that helps care providers enhance the quality of care and life for residents, patients and staff. As part of this campaign, Manchester Manor benefits from more efficient use of resources, better risk management, greater staff operational focus, increased staff retention and a robust willingness by customers to recommend the facility to others.
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Arbors of Hop Brook Retirement Community in Manchester CT has been named a Hartford Courant/Fox CT 2011 Top Workplace. The awards, held for the first time this year, honored 45 companies, nonprofits and public agencies. Based on responses by employees to a series of 24 questions relating to leadership, direction, work-life flexibility, meaningfulness, ethics, opportunities, communication, appreciation, innovation, training, benefits, and management, Arbors joined a small number of top-notch companies being recognized as a 2011 Top Workplace.