Notice of Privacy Practices
Manchester Manor Health Care Center
("the Facility")
NOTICE OF PRIVACY PRACTICES
THIS NOTICE DESCRIBES HOW MEDICAL/HEALTH INFORMATION
ABOUT YOU MAY BE USED AND DISCLOSED AND
HOW YOU CAN GET ACCESS TO THIS INFORMATION.
PLEASE REVIEW IT CAREFULLY.
If you have any questions about this notice, please call the
Administrator, at (860) 646-0129.
The effective date of this privacy notice is April 14, 2003.
At the Facility, we respect the privacy and confidentiality
of your health information. This Notice of Privacy Practices
("Notice") describes how we may use and disclose your
medical/health information and how you can get access to this
information. This Notice applies to uses and disclosures we may
make of all your health information whether created or received
by us.
I. OUR RESPONSIBILITIES TO YOU
We are required by law to:
1. Maintain the privacy of your health information
and to provide you with notice of our legal duties and privacy
practices.
2. Comply with the terms of our Notice currently
in effect.
We reserve the right to change our practices and to make the
new provisions effective for all health information we maintain,
including both health information we already have and health
information we create or receive in the future. Should we make
material changes, we will make the revised Notice available to
you by posting it in a clear and prominent location.
II. HOW WE WILL USE AND DISCLOSURE YOUR HEALTH
INFORMATION FOR TREATMENT, PAYMENT AND HEALTH CARE OPERATIONS
We may use and disclose your health information
for purposes of treatment, payment and health care operations
as described below.
1. For Treatment. We may use
and disclose your health information to provide you with treatment
and services and to coordinate your continuing care. Your health
information may be used by doctors and nurses, as well as by
lab technicians, dieticians, physical therapists or other personnel
involved in your care, both within our Facility and by other
health care providers involved in your care. For example, a pharmacist
will need certain information to fill a prescription ordered
by your doctor. We may also disclose your health information
to persons or facilities that will be involved in your care after
you leave our Facility.
2. For Payment. We may use
and disclose your health information so that we can bill and
receive payment for the treatment and services you receive. For
billing and payment purposes, we may disclose your health information
to an insurance or managed care company, Medicare, Medicaid or
another third party payor. For example, we may contact Medicare
or your health plan to confirm your coverage or to request approval
for a proposed treatment or service.
3. For Health Care Operations.
We may use and disclose your health information as necessary
for our internal operations, such as for general administration
activities and to monitor the quality of care you receive with
us. For example, we may use your health information to evaluate
and improve the quality of care you received, for education and
training purposes, and for planning for services.
III. OTHER USES AND DISCLOSURES WE MAY MAKE
WITHOUT
YOUR WRITTEN AUTHORIZATION
Under the Privacy Regulations, we may make the
following uses and disclosures without obtaining a written Authorization
from you:
1. As Required By Law. We
may disclose your health information when required by law to
do so.
2. Facility Directory. Unless
you object, we may use and disclose certain limited information
about you in our Directory while you are a patient. This information
may include your name, your location in the Facility, your general
condition and your religious affiliation. Our Directory does
not include specific medical information about you. We may disclose
Directory information, except for your religious affiliation,
to people who ask for you by name. We may provide the Directory
information, including your religious affiliation, to a member
of the clergy.
3. Persons Involved in Your Care or
Payment for Your Care. Unless you object, we may disclose
health information about you to a family member, close personal
friend or other persons you identify, including clergy, who are
involved in your care. These disclosures are limited to information
relevant to the person's involvement in your care or in arranging
payment for your care.
4. Public Health Activities.
We may disclose your health information for public health activities.
5. Reporting Victims of Abuse, Neglect
or Domestic Violence. If we believe that you have been
a victim of abuse, neglect or domestic violence, we may disclose
your health information to notify a government authority, if
authorized by law or if you agree to the report.
6. Health Oversight Activities.
We may disclose your health information to a health oversight
agency for activities authorized by law. A health oversight agency
is a state or federal agency that oversees the health care system.
Some of the activities may include, for example, audits, investigations,
inspections and licensure actions.
7. Judicial and Administrative Proceedings.
We may disclose your health information in response to a court
or administrative order. We also may disclose information in
response to a subpoena, discovery request, or other lawful process.
8. Law Enforcement. We may
disclose your health information for certain law enforcement
purposes, including, for example, to file reports required by
law or to report emergencies or suspicious deaths; to comply
with a court order, warrant, or other legal process; to identify
or locate a suspect or missing person; or to answer certain requests
for information concerning crimes.
9. Coroners, Medical Examiners, Funeral
Directors, Organ Procurement Organizations. We may release
your health information to a coroner, medical examiner, funeral
director and, if you are an organ donor, to an organization involved
in the donation of organs and tissue.
10. Research. Your health
information may be used for research purposes, but only if: (1)
the privacy aspects of the research have been reviewed and approved
by a special Privacy Board or Institutional Review Board and
the Board can legally waive patient authorizations otherwise
required by the Privacy Regulations; (2) the researcher is collecting
information for a research proposal; (3) the research occurs
after your death; or (4) if you give written authorization for
the use or disclosure.
11. To Avert a Serious Threat to Health
or Safety. When necessary to prevent a serious threat
to your health or safety, or the health or safety of the public
or another person, we may use or disclose your health information
to someone able to help lessen or prevent the threatened harm.
12. Military and Veterans.
If you are a member of the armed forces, we may use and disclose
your health information as required by military command authorities.
We may also use and disclose health information about you if
you are a member of a foreign military as required by the appropriate
foreign military authority.
13. National Security and Intelligence
Activities; Protective Services for the Patient and Others. We
may disclose health information to authorized federal officials
conducting national security and intelligence activities or as
needed to provide protection to the President of the United States,
certain other persons or foreign heads of states or to conduct
certain special investigations.
14. Inmates/Law Enforcement Custody.
If you are an inmate of a correctional institution or under the
custody of a law enforcement official, we may disclose your health
information to the institution or official for certain purposes
including your own health and safety as well as that of others.
15. Workers' Compensation. We
may use or disclose your health information to comply with laws
relating to workers' compensation or similar programs.
16. Disaster Relief. We may
disclose health information about you to an organization assisting
in a disaster relief effort.
17. Treatment Alternatives and Health-Related
Benefits and Services. We may use or disclose your health
information to inform you about treatment alternatives and health-related
benefits and services that may be of interest to you.
18. Business Associates. We
may disclose your health information to our business associates
under a Business Associate Agreement.
IV. YOUR WRITTEN AUTHORIZATION IS REQUIRED FOR ALL OTHER
USES OR DISCLOSURES OF YOUR HEALTH INFORMATION
1. We will obtain your written authorization (an
"Authorization") prior to making any use or disclosure
other than those described above.
2. A written Authorization is designed to
inform you of a specific use or disclosure, other than those
set forth above, that we plan to make of your health information.
The Authorization describes the particular health information
to be used or disclosed and the purpose of the use or disclosure.
Where applicable, the written Authorization will also specify
the name of the person to whom we are disclosing the health information.
The Authorization will also contain an expiration date or event.
3. You may revoke a written Authorization
previously given by you at any time but you must do so in writing.
If you revoke your Authorization, we will no longer use or disclose
your health information for the purposes specified in that Authorization
except where we have already taken actions in reliance on your
Authorization.
V. YOUR RIGHTS REGARDING YOUR HEALTH INFORMATION
You have the following rights regarding your health information:
1. Right to Request Restrictions.
You have the right to request that we restrict the way we use
or disclose your health information for treatment, payment or
health care operations. However, we are not required to agree
to the restriction. If we do agree to a restriction, we will
honor that restriction except in the event of an emergency and
will only disclose the restricted information to the extent necessary
for your treatment.
2. Right to Request Confidential Communications.
You have the right to request that we communicate with you concerning
your health matters in a certain manner or at a certain location.
For example, you can request that we contact you only at a certain
phone number. We will accommodate your reasonable requests.
3. Right of Access to Personal Health
Information. You have the right to inspect and, upon
written request, obtain a copy of your health information. Under
Connecticut law, if the Facility makes a copy of your medical
record, we will not charge more than $.65 per page, plus postage,
plus a reasonable fee if you want x-ray films or tissue samples.
4. Right to Request Amendment. You
have the right to request that we amend your health information.
Your request must be made in writing and must state the reason
for the requested amendment. We may deny your request for amendment
if the information: (a) was not created by us, unless you provide
reasonable information that the originator of the information
is no longer available to act on your request; (b) is not part
of the health information maintained by us; or (c) is already
accurate and complete, as determined by us.
If we deny your request for amendment, we will give you a
written denial notice, including the reasons for the denial.
In that event, you have the right to submit a written statement
disagreeing with the denial. Your letter of disagreement will
be attached to your medical record.
5. Right to an Accounting of Disclosures.
You have the right to request an "accounting" of certain
disclosures of your health information. This is a listing of
disclosures made by us or by others on our behalf, but does not
include disclosures for treatment, payment and health care operations
or certain other exceptions.
You must submit your request in writing and you must state
the time period for which you would like the accounting. The
accounting will include the disclosure date; the name of the
person or entity that received the information and address, if
known; a brief description of the information disclosed; and
a brief statement of the purpose of the disclosure. The first
accounting provided within a 12-month period will be free; for
further requests, we may charge you our costs for completing
the accounting.
VI. SPECIAL REGULATIONS REGARDING DISCLOSURE OF
PSYCHIATRIC AND HIV-RELATED INFORMATION
For disclosures concerning certain health information such
as HIV-related information or records regarding psychiatric care
that have been sent to us by another provider, special restriction
apply. Generally, we will disclose such information only with
an Authorization, or as otherwise required by law.
VIII. COMPLAINTS
1. If you believe that your privacy rights
have been violated, you may file a complaint in writing with
us or with the Office of Civil Rights in the U.S. Department
of Health and Human Services at 200 Independence Avenue, S.W.,
Room 509 F, HHH Building, Washington D.C. 20201.
2. To file a complaint with us, you should
contact:
Administrator
Manchester Manor Health Care Center
385 West Center Street
Manchester, CT 06040
3. We will not retaliate against you in
any way for filing a complaint against the Facility.

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